Water/Sewer bills that are estimated are rare and only occur due to extremely bad weather, equipment failure, or COVID-19 related issues.
The water and sewer rates are established by the Jonesborough Board of Mayor and Aldermen. These rates are normally set every July 1 at the beginning of the Town’s fiscal year. However, rates can be adjusted at any time of the year by the Jonesborough Town Board.
Water Tap Fees
Water tap fees vary depending on the size of the meter installed. Contact Town Hall to get a complete fee schedule for all size meters inside and outside of the Town limits.
Sewer usage and billing
Sewer charges are based on the amount of water used over a monthly billing period. The sewer rates are based on the actual cost to the Town of Jonesborough to operate and maintain the Wastewater Treatment Plant, Collection System, and Pump Stations.
Sewer Tap Fees
Sewer tap fees vary depending on various aspects. Contact Town Hall to get a complete fee schedule for all types of taps inside and outside of the Corporate Limits.
Cut-offs By Request
Requests to discontinue water service must be made by the person(s) whose name is on the account, and must be made to the Water Office at Town Hall. The account will be billed for water usage up to the point the meter has been taken out of service.
Cut-offs For Non-Payment
The Jonesborough Water and Sewer Systems operates with a strict process of cut-offs for non-payment. Customers whose water service is disconnected because of non-payment must pay a penalty charge of $40 in addition to the water bill previously due. After water service has been discontinued, full payment must be received by 3 pm in order to have water service restored the same day payment is made.
Water Theft – Important Notice
After water service has been cut-off by the Town for nonpayment, any action to restore water service without payment or without a written authorization from the Town shall be considered water theft and is subject to prosecution. The person(s) under which the account is listed shall be held responsible and accountable for any unauthorized tampering of the meter or any unauthorized connection to the Town’s water transmission lines.