Reporting Water Problems
The Water Distribution Department has a line crew on-call after normal work hours and on weekends. The Town of Jonesborough answers the line, 423.753.1040, 24 hours/7 days a week. Line leaks or problems can be reported by calling this phone number, and the Dispatcher on duty will call out the on-call crew if needed.
Water Line Extensions
The Jonesborough Water System has a water line extension policy that establishes the conditions in which water service can be extended into areas of Washington County served by the Jonesborough system. In normal situations, the Water System will provide the labor and equipment to extend a line provided the person or persons making the extension request covers the cost of pipe and materials. An analysis of water volume available and water pressure must also be undertaken. Approval of any extension must be obtained from the Tennessee Department of Environment and Conservation, as well as the Jonesborough Board of Mayor and Aldermen.