Dispatchers answer the phones at Town Hall twenty-four hours/day. Dispatchers are highly trained and certified. After 5 pm, calls to the Water and Wastewater Departments, Animal Control, and Town Administration are also handled by the Dispatchers and they will contact the appropriate town staff as needed for problems such as water or sewer leaks, nuisance animals, dangerous road conditions, fallen trees, etc. Residents should call 9-1-1 in the event of a public safety emergency. However the business line for the Department of Public Safety is 423.753.1053.
The Dispatch Division utilizes modern technology in providing professional service to its citizens. In-coming phone lines are recorded and have immediate play-back capability in the event the Dispatcher cannot understand the caller. The same feature is utilized with all of our communications to PSOs and firefighters.
The Division also utilizes the National Crime Information Computer (NCIC) through the Tennessee Bureau of Investigations (TBI) TIES inlet. This system allows the agency to enter and check for missing persons, stolen property, vehicle owner and drivers license information, as well as providing updated information regarding dangerous weather conditions or matters of Homeland Security. Dispatch is also responsible for entering incident reports filed by the PSOs in the Tennessee Incident Based Reporting System (TIBRS). These reports are forwarded to the TBI monthly and are used to track crime within our corporate limits.
The Dispatch Division utilizes a Computer Aided Dispatch (CAD) program. The CAD system assists officers being dispatched to a particular location and can warn of certain dangers to the responding officers at specific locations.
The Division also administers the “Are You Okay” program for elderly and house-bound residents of Jonesborough. Elderly individuals who are shut in or live alone and who live within Jonesborough’s corporate limits are eligible to participate in the “Are You Okay” Program. Each person in the program is contacted each day by a Dispatcher. The Dispatcher inquires as to whether the individual is okay. In the event contact cannot be made, an officer is dispatched to make contact with the individual. We keep emergency contact information to notify the proper people if a problem occurs. For more information 423.753.1053