Jonesborough Water Distribution maintains nearly 600 miles of water line, 400+ hydrants, and over 2,000 water valves. Water Distribution is responsible for repairs, replacements, and installations throughout the water system. Water Distribution is responsible for the installation of water taps and new water service. Water Distribution responds to a vast range of calls from leaks, low pressure, and no water calls. Water Distribution has a call rotation for after-hour response.
Contact
| Kevin Brobeck | Utility Manager | 423.753.1007 |
| Chris Christian | Water Distribution Director | 423.753.1003 |
| Bernard Murray | Water Distribution Assistant Director | 423.753.1003 |
Any billing concerns or questions about bills can be addressed to Accounts/Billing
Chris Christian
Water Distribution Director
Town of Jonesborough, TennesseeChris Christian is the Director of Water Distribution and takes care of the water line job estimates, oversees the daily task assignments of employees, leaks, taps, and customer complaints. Chris works and coordinates with the Utility Manger on planning upcoming projects and daily tasks. Chris can be reached at 423.753.1003.
Bernard Murray
Water Distribution Assistant Director
Town of Jonesborough, TennesseeBernard Murray is the Water Distribution Assistant Director and takes care of all the new waterline projects and TDEC Permits. takes care of all 811-water line locates for the Town. Bernard has been with the Town for 5 years and is very knowledgeable of the water line layout and valves in the distribution system. Bernard can be reached at 423.753.1003.
Craig Persinger
GIS Manager
Town of Jonesborough, TennesseeCraig Persinger is the GIS Manager for Utilities. He is responsible for the up-to-date GIS and GPS integration of the water lines, valves and hydrants throughout Jonesborough’s water system. Craig works and coordinates with the Utility Manger on planning upcoming projects and daily tasks.
Water Line Extensions
The Jonesborough Water System has a water line extension policy that establishes the conditions in which water service can be extended into areas of Washington County served by the Jonesborough system. In normal situations, the Water System will provide the labor and equipment to extend a line provided the person or persons making the extension request covers the cost of pipe and materials. An analysis of water volume available and water pressure must also be undertaken. Approval of any extension must be obtained from the Tennessee Department of Environment and Conservation, as well as the Jonesborough Board of Mayor and Aldermen.
The Water Distribution staff will provide a detailed breakdown of pipe and materials needed and a current cost-estimate based on the Town’s cost for those materials. Ten (10%) percent of the material cost must be made in advance of taking the extension request to the Jonesborough Board of Mayor and Aldermen and initiating the engineering plans that must go to the Tennessee Department of Environment & Conservation for approval. Once BMA and TDEC approval has been received, the entire materials cost must be paid before line construction begins.
Contact Town Hall for Extension Fees and Tap Fees.
ALERT: JONESBOROUGH WATER METER PROJECT
GOOD NEWS! The Town of Jonesborough has partnered with Perma Corporation, Consolidated Pipe and Vepo Metering to upgrade all water meters with new Advanced Metering Reading (AMR) technology.
All water that enters your residence or business is currently measured through a manually read meter that records the amount of water being used.
With a new AMR meter, water usage information or “consumption” is recorded by the meter and that reading is transmitted to a receiver in the Meter Department vehicle as it drives by your residence or business. This will allow the town to get more accurate readings.
During the week of October 17, 2022, VEPO Metering will begin installing meters within our entire Water District which includes various areas of the town and county. Crews will have clearly marked vehicles with Town of Jonesborough and VEPO Metering on them. The installation process will take 8-12 months to complete. We anticipate a typical meter installation to take 20-25 minutes to complete. More details about the Town of Jonesborough’s Meter Replacement project will be announced next week.
**ATTENTION**
More information will be added to our website and social media during the next 2 weeks, including updates as the project progresses.
Replacement and Automated Meter Reading (AMR) Project
Updated 10/25/2022
Why are our water meters being replaced?
Over time, older meters and their moving parts wear out and are more prone to maintenance issues. As a result, they are less effective at tracking the total amount of water moving through them.
The Town of Jonesborough is replacing all water meters across our entire system with meters that perform reliably and accurately throughout their projected lifespan. This project is part of our strategic planning process to provide for the long-term needs of current and future customers.
What are the existing meters being replaced with?
AMR includes automated meter reading technology that collects consumption, diagnostic, and status data from a water meter and transfers that data to a central database for billing, troubleshooting, and analyzing.
Benefits of AMR
The benefits of an automated meter reading system include convenience for both the Town and the customer. With AMR, the meter readers can collect meter readings much quicker by simply driving by meter locations. Water meter readers will have a receiver in their vehicles and as they drive by meter locations, the receiver will collect meter readings transmitted by the individual meters. The new meters will assist customers in detecting leaks and will assist utility staff in detecting malfunctioning or tampered meters. Additionally, this timely information coupled with analysis, can help both utility staff and customers better manage the Town’s potable water usage.
When is the project expected to be completed?
Water meter replacements began October 17, 2022 and are expected to be completed within one-year.
How will I access my water usage data?
Once the project is completed, you will receive a notification for a smartphone or computer application that will provide real-time data about your water usage. We will also provide instructions for online account maintenance.
