Utilities
Jonesborough operates top-notch water and wastewater systems that serve not only the Town of Jonesborough, but also areas outside of the Jonesborough’s city limits.
The Jonesborough Regional Water System serves a large portion of Washington County from Unicoi County to the Fall Branch area and from the Greene County line to the area just east of Jonesborough’s city limits. The division between Jonesborough’s water system and the adjoining Johnson City Water System is along Sycamore Drive and Buncombe Hill Road just east and southeast of Jonesborough, and Headtown Rd, John France Rd, and Hales Chapel Rd to the north. Jonesborough gets its raw water from the Nolichucky River, and the Water Plant is in the area of the Lamar Community.
The Water System has five departments which include:
Contact
| Utilities Dispatch | 423.753.1009 | |
| Secondary Utilities Dispatch Phone Number | 423.753.1096 | |
| Kevin Brobeck | Utility Manager | 423.753.1007 |
| Artie White | Water Quality Director | 423.753.1005 |
| Chris Christian | Water Distribution Director | 423.753.1003 |
| Bernard Murphy | Water Distribution Assistant Director | 423.753.1003 |
| Water Treatment Plant | 423.753.1099 | |
| Cobern Rasnick | Waste Water Director | 423.753.1022 |
| Brad Depriest | Waste Water Assistant Director | 423.753.1023 |
Kevin Brobeck
Jonesborough Utilities, under the direction of Utility Manager, Kevin Brobeck, serves the Town and surrounding communities as a public safety and health service by providing clean drinking water and wastewater treatment. Kevin is a veteran of the United States Navy. Kevin has decades of experience in the Utility field and holds a Distribution and Collection License from the State of Tennessee. You can reach Kevin at 423-753-1007. Kevin’s office is located at 110 Old State Route 34 and the hours are Monday through Friday from 7 am – 4 pm by appointment. Jonesborough’s Utility Services is a family of public servants whose primary function is to provide the highest quality of service and customer satisfaction to over 14,000 water and 4,000 sewer customers.
Reporting Utilities Problems
Any issues or concerns regarding leaks, low pressure, sewer backups can be reported to Utilities at (423) 753-1009 during working hours of 7:00am-4:00pm Utilities has a line crew on-call after normal work hours and on weekends. Line leaks or problems can be reported by calling this phone number, and the Dispatcher on duty will call out the on-call crew if needed.
Nicole Widner
Water Administration
Water Administration operates out of the Town Recorder’s Office at Town Hall on Boone Street in Jonesborough. All water billing and water bill payments are handled out of the Recorders Office which is open to the public Monday – Friday from 8 am. until 4:30 pm. Requests for new water service in the Jonesborough Water System are taken at the Recorders Office at Town Hall. You may fill out the button below and bring it to Town Hall to pay fee.
Water Quality
TheWater Quality staff read and maintain water meters in the entire system. The meter reading staff undertakes all re-checks, cut-offs and any trouble shooting with down meters in addition to their reading duties.
Water Distribution
Water Distribution is responsible for water line extensions and water line maintenance and repairs throughout the system. Water Distribution staff provide service on fire hydrants and all valves in the water system. They also are responsible for water testing associated with all new construction and water line repairs.
Water Treatment
Water Treatment oversees the operation of the water system’s intake on the Nolichucky River, the water treatment plant, as well as the water reservoirs and pump stations.
Wastewater Treatment
The Wastewater Treatment Plant has just been expanded, and serves all of the Town of Jonesborough as well as the Washington County Industrial Park west of town and some areas in between. The treatment facility is located off Britt Drive at the west end of Jonesborough near the railroad tracks. The clean water effluent from the plant’s treatment process is pumped over 6 miles and discharges into the Nolichucky River at Mile Marker 84.5. Wastewater staff operate the treatment facility and handle the maintenance and repair of all sewer collection lines, manholes and pump stations.
