Water Utility Update 9/30/24 3pm
September 30, 2024
3:00 pm
Due to some confusion brought to our attention we would like to clarify the areas without water and the areas that will get water turned back on today and tomorrow. Currently at this time utility crews are turning the water on in the Limestone/Conklin area. Once that water is on and stabilized, utility crews will be moving to the Bowmantown/Oakland area and the last section to be turned on is the 81 North/Fall Branch area.
To better identify what is considered the “Southside” of our system, the area located south of the Nolichuckey river including Highway 107, all connecting roads on Highway 107 and 81 south from Taylor Bridge heading towards Erwin including Bumpus Cove and Little Germany. That area is being assessed for infrastructure needs and damages. We will provide further updates once we assess the damage.
If there are any concerns please contact our office at 423-753-1005.
Water Utility Update 9/30/24 11:25AM
September 30, 2024
11:25 AM
Water Utility Update 9/30/24 9:40AM
September 30, 2024
9:40 AM
The Town of Jonesborough Utility Officials are relieved to announce no major damage to the Water Treatment Facility. The water treatment plant is currently running at full capacity. The Town started restoring water this morning back to residents and business customers that lost water or had their services cut off at the meter.
If you lost water service DUE TO THE FLOOD there is a boil water advisory for the next 48 hours. This is a TDEC Requirement as a health and safety precaution. CUSTOMERs WHO NEVER LOST WATER SERVICE DO NOT NEED TO BOIL. If your service was cut off by UTILITY officials at the meter for conservation purposes you do not need to boil.
What should I do if this Boil Alert applies to me?
DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a boil, let it boil for three (3) minutes, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Tap water is safe for bathing and showering but try to avoid getting it in your mouth. For more information, see: https://www.cdc.gov/healthywater/emergency/drinking/drinking-water-advisories/boil-water-advisory.html.
The system sustained infrastructure damage on the south side of the Nolichuckey river as a result of Hurricane Helene. Some of these effected areas will be out of water for an extended period of time. Crews are working diligently to assess and repair the damaged infrastructure to those areas.
The Town will send out periodic notices as needed or necessary for the safety of our water customers. Utility Officials want to reassure all customers that our water is clean and safe for consumption. To receive accurate information and or periodic updates, visit Jonesboroughtn.org or the Jonesborough Municipal Facebook page.
*CUSTOMERS THAT NEVER LOST WATER SERVICE DO NOT NEED TO BOIL. If your service was cut off by UTILITY officials at the meter for conservation purposes you do not need to boil.*
If there are any concerns please contact our office at 423-753-1005.
Water Distribution at Grandview School 9/30/24
Water Distribution will be available at Grandview School on Monday, September 30th from 11am to 4 pm.
Water Utility Update 9/29/24
Jonesborough utilities is re-assessing the current water levels in our tanks and other infrastructure, with more detail information becoming available later this afternoon.
Bottled Water And Portable Potable Water Tank Distribution Update:
Washington County/Johnson City Emergency Management Agency is distributing water until 4 PM today, Sept. 28, and tomorrow, Sept. 29 from 11 AM to 4 PM at Grandview Elementary School, Located at 2891 US-11E, Telford, TN 37690.
Water Treatment Facility Update
Due to extreme flooding events in our area, and in particular the Nolichucky River, we are taking immediate precautions to preserve water. Our water plant is operational however due to muddy water conditions we are unable to safely treat the water. Therefore, the Jonesborough Utility System had to shut off water service to conserve the integrity of the water in our system and water tanks.
Once we are able to safely treat the water at normal rates, we will begin to open our water system to those areas that have been shut off. That is yet to be determined. We are fortunate that our plant will be fully operational once the river settles enough to allow water to be safely treated. Until then be prepared for an extended disruption of service.
Due to multiple bridge and road failures near the river, please be aware that infrastructure on the southside of the river have been washed away.
We are working with Washington County Emergency Management Agency who are coordinating efforts to provide pallets of bottled water and portable water tanks to affected areas. The first distribution station will be Grandview School in Telford. We will provide more details when we receive information on additional locations for pickup.
For more information concerning the water emergency event call 423.753.1005.
Water Treatment Facility Shutdown
Due to catastrophic flooding, we are shutting down our Water Treatment Facility. We are having to shut off businesses on Town of Jonesborough’s water system in order to conserve any water we currently have in storage. We are asking customers to please conserve water to be used only for absolute necessities. If you experience low water pressure, please call Town of Jonesborough at 753-1005.
We cannot stress enough to conserve water as current weather conditions will dictate when we may be able to treat water for residential and commercial consumption.
Updates will be provided as they become available.
