Water Utility Update 9/30/24 9:40AM

September 30, 2024

9:40 AM

The Town of Jonesborough Utility Officials are relieved to announce no major damage to the Water Treatment Facility.  The water treatment plant is currently running at full capacity. The Town started restoring water this morning back to residents and business customers that lost water or had their services cut off at the meter.

If you lost water service DUE TO THE FLOOD there is a boil water advisory for the next 48 hours. This is a TDEC Requirement as a health and safety precaution. CUSTOMERs WHO NEVER LOST WATER SERVICE DO NOT NEED TO BOIL. If your service was cut off by UTILITY officials at the meter for conservation purposes you do not need to boil.

What should I do if this Boil Alert applies to me?
DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a boil, let it boil for three (3) minutes, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Tap water is safe for bathing and showering but try to avoid getting it in your mouth. For more information, see: https://www.cdc.gov/healthywater/emergency/drinking/drinking-water-advisories/boil-water-advisory.html.

The system sustained infrastructure damage on the south side of the Nolichuckey river as a result of Hurricane Helene. Some of these effected areas will be out of water for an extended period of time. Crews are working diligently to assess and repair the damaged infrastructure to those areas.

The Town will send out periodic notices as needed or necessary for the safety of our water customers. Utility Officials want to reassure all customers that our water is clean and safe for consumption. To receive accurate information and or periodic updates, visit Jonesboroughtn.org or the Jonesborough Municipal Facebook page.

*CUSTOMERS THAT NEVER LOST WATER SERVICE DO NOT NEED TO BOIL. If your service was cut off by UTILITY officials at the meter for conservation purposes you do not need to boil.*

If there are any concerns please contact our office at 423-753-1005.