Utility Bill Update 5/5/2025

May 5, 2025

Due to a recent upgrade in our utility billing software all customer account numbers have changed. Customers desiring to pay online have been instructed to call our office for their new account number, however, we are currently experiencing extremely high call volumes. Please leave your name and number and we will attempt to return your call within 24-48 hours. We will not be adding late fees until call volumes return to a normal level.

The Town of Jonesborough is committed to accessibility for all, including people with disabilities. We are continually improving the user experience for everyone and working to apply best practices from the Web Content Accessibility Guidelines (WCAG). If you would like to request an ADA accommodation or provide ADA feedback, or need additional assistance, click here to contact the town to address your ADA concerns or call 423.753.1030. We will work with you to provide the information, item, or transaction you seek through an alternate communication method or one that is accessible for you consistent with applicable law.