The Water Quality Department, formerly the Meter Reading Department, was established in 2022 and assigned additional responsibilities due to the department revision. With our new roles came new responsibilities, training, and a new digital read AMR system. In 2023 The Water Quality Department responds to calls consisting of routine assignments, cold weather calls, and assisting distribution as needed. The Water Quality department is responsible for meter reading, water quality concerns, and meter maintenance.
Contact
| Artie White | Water Quality Director | 423.753.1005 |
| Kevin Brobeck | Utility Director | 423.753.1007 |
Any billing concerns or questions about bills can be addressed to Accounts/Billing
Artie White
Water Quality Director
Town of Jonesborough, TennesseeArtie White is the Water Quality Director. Artie has been with the Town of Jonesborough for 43 years. He started out working at the Town’s water plant for a year before moving to meter reading. Artie is certified by AWWA in meter testing and his many years of service have seen the town grow from 2200 customers to over 14,000. Artie has a staff of dedicated water technicians who are first responders that work in all kinds of climates to make sure every meter is read, and the meters are running accurately. For any additional information regarding water quality services, you may call 423-753-1009
Tammy White
Water Quality Supervisor
Town of Jonesborough, TennesseeTammy is the Water Quality Supervisor and oversees the daily functions of the water quality department, working closely with Water Distribution on new water taps, cutoffs, billing and non-payment. Tammy has been with the town for over 25 years.
Water Technicians
Tim Sjogren
Cross Connection Specialist
Town of Jonesborough, Tennessee
Lisa Buckingham
Water Technician
Town of Jonesborough, Tennessee
Cobran Wilhoite
Water Technician
Town of Jonesborough, Tennessee
Bill Odom
Water Technician
Town of Jonesborough, Tennessee
Kayla Johnson
Water Technician
Town of Jonesborough, Tennessee
Kayla Gass
Water Technician
Town of Jonesborough, TennesseeReporting Water Problems
The Water Distribution Department has a line crew on-call after normal work hours and on weekends. The Town of Jonesborough answers the line, 423.753.1040, 24 hours/7 days a week. Line leaks or problems can be reported by calling this phone number, and the Dispatcher on duty will call out the on-call crew if needed.
Meter readers are provided with a schedule of reading so that to the extent possible meters are read close to the same time each month. The date the meter is read is on the water bill, and when customers compare billing costs from one month to the next, it is important to compare the number of days between billings as well.
The Jonesborough Water Department bills are based on the amount of water that goes through the individual meters. Meter readers cannot determine how water is used or who has used it, only that it went through the meter. The water service is in the name on the individual Water Service Application, and the person listed on the application is ultimately expected to pay for the water going through the meter. Questions related to billing or usage should be directed to the Water/Sewer Administration staff at Town Hall 423.753.1040.
Meters and the service lines from the water transmission line to the meter belong to the Jonesborough Water Department. Meter readers must be able to access the meters and service lines. In order to continue water service, meters readers may not be obstructed from accessing the meter or from opening the protective meter box lid to be able to read or maintain the meter.
To the extent possible meter readers will alert homeowners of a problem if they feel there is an issue that needs to be addressed. While tampering or doing anything to change the operation of a meter is illegal and subject to prosecution, homeowners are encouraged to be able to understand how to read the meter. Also, homeowners may turn everything off in their home or building and look at the meter to see whether the dials are still moving. If everything is off and the meter dial is still moving and showing usage, there will be a leak somewhere on the homeowner side of the meter. The homeowner is responsible for repairing problems on the line and service leaving the meter. Requests or questions related to temporary cut-offs for repairs can be addressed through the Jonesborough Water Department at 423.753.1040.
