Utility System Updated

April 29, 2025

The Town of Jonesborough has updated it’s Utility payment system to better serve our customers. Utility customers have been assigned a new account number for the system. To get your new account number please call the Water Department at 423-753-1040.

The Town of Jonesborough is committed to accessibility for all, including people with disabilities. We are continually improving the user experience for everyone and working to apply best practices from the Web Content Accessibility Guidelines (WCAG). If you would like to request an ADA accommodation or provide ADA feedback, or need additional assistance, click here to contact the town to address your ADA concerns or call 423.753.1030. We will work with you to provide the information, item, or transaction you seek through an alternate communication method or one that is accessible for you consistent with applicable law.