Jonesborough’s Water System has a staff of five (5) meter readers that are responsible for reading water meters each month and providing maintenance when needed. The meter readers perform cut-offs for discontinuation of service or for non-payment. In order to get water established the same day, payments for new applications must be received before 3 pm the day service is requested, Monday – Friday.
Contact
Water Department | 423.753.1040 | |
General Contact | Town Hall | 423.753.1031 |
Kevin Brobeck | Utility Manager | 423-753-1009 |
Jonesborough’s Water Distribution Department is responsible for the maintenance and repair of all water lines in the regional system. The Water Distribution Director Kevin Brobeck can be reached at 423.753.1009. Kevin is a veteran of the United States Navy. Kevin has 15 years of experience in the water distribution field and holds a Distribution and Collection License from the State of Tennessee. Kevin is responsible for the engineering and planning for the water infrastructure for the Town of Jonesborough. The Water Distribution office is located at 110 Old State Route 34 and the hours are Monday through Friday from 7 am – 4 pm. The Town of Jonesborough Water Distribution has over 350 miles of water line in the ground and proudly serves over 14,000 residents of Washington County. Here at the Waster Distribution system we strive to give our customers the best service possible with pristine drinking water. Our Water Distribution staff use leak detection equipment and constantly search lines throughout the system for leaks and line breaks. Water loss due to breaks is a serious concern, and water customers are asked to report any unusual wet conditions they may observe along county roads or water line right-of-ways. In Northeast Tennessee, water leaks may not show up on the surface because the water finds underground sinkholes or caverns. In those situations, you often can hear water running, and customers are encouraged to report the sound of water running as well. Water loss can negatively impact all water customers if the loss requires an expensive expansion of the treatment facility before the improvements are really needed.
Artie White is the Supervisor over meter reading. Artie has been employed by the Town of Jonesborough for 43 years. He started working at the Town’s water plant and then moved to meter reading. Artie is certified by AWWA in meter reading and his many years of service have seen the Town grow exponentially in water customers from 2200 to over 14,000 in the Water Distribution system. Artie oversees the daily functions of the meter department, working closely with the Water Distribution Maintenance on new water taps for customers, cutoffs, billing and non-payment. Artie’s staff includes:
Danny Edens, Head Meter Reader
Tammy White, Meter Reader 2
Morgan Skidmore, Meter Reader 2
The Town’s meter readers are a dedicated staff of first responders who work in all kinds of weather to make sure every meter is read and the meters are running accurately. For any information about water service, you can call Town Hall at 423.753.1040.
Meters and the service lines from the water transmission line to the meter belong to the Jonesborough Water Department. Meter readers must be able to access the meters and service lines. In order to continue water service, meters readers may not be obstructed from accessing the meter or from opening the protective meter box lid to be able to read or maintain the meter.
To the extent possible meter readers will alert homeowners of a problem if they feel there is an issue that needs to be addressed. While tampering or doing anything to change the operation of a meter is illegal and subject to prosecution, homeowners are encouraged to be able to understand how to read the meter. Also, homeowners may turn everything off in their home or building and look at the meter to see whether the dials are still moving. If everything is off and the meter dial is still moving and showing usage, there will be a leak somewhere on the homeowner side of the meter. The homeowner is responsible for repairing problems on the line and service leaving the meter. Requests or questions related to temporary cut-offs for repairs can be addressed through the Jonesborough Water Department at 423.753.1040.
Meter readers are provided with a schedule of reading so that to the extent possible meters are read close to the same time each month. The date the meter is read is on the water bill, and when customers compare billing costs from one month to the next, it is important to compare the number of days between billings as well.
The Jonesborough Water Department bills are based on the amount of water that goes through the individual meters. Meter readers cannot determine how water is used or who has used it, only that it went through the meter. The water service is in the name on the individual Water Service Application, and the person listed on the application is ultimately expected to pay for the water going through the meter. Questions related to billing or usage should be directed to the Water/Sewer Administration staff at Town Hall 423.753.1040.
Meters and the service lines from the water transmission line to the meter belong to the Jonesborough Water Department. Meter readers must be able to access the meters and service lines. In order to continue water service, meters readers may not be obstructed from accessing the meter or from opening the protective meter box lid to be able to read or maintain the meter.
To the extent possible meter readers will alert homeowners of a problem if they feel there is an issue that needs to be addressed. While tampering or doing anything to change the operation of a meter is illegal and subject to prosecution, homeowners are encouraged to be able to understand how to read the meter. Also, homeowners may turn everything off in their home or building and look at the meter to see whether the dials are still moving. If everything is off and the meter dial is still moving and showing usage, there will be a leak somewhere on the homeowner side of the meter. The homeowner is responsible for repairing problems on the line and service leaving the meter. Requests or questions related to temporary cut-offs for repairs can be addressed through the Jonesborough Water Department at 423.753.1040.